Terms & conditions

All sales 

 

All prices are displayed in Euros or US Dollars and may be subject to change without notice. Goods will be ready to ship within the lead time specified.

 

 

European Union Orders 

 

All orders shipping to the European Union will be sold at the Euro price, which includes the cost of transport. This price does not include VAT.

 

 

Orders from outside the European Union

 

All orders shipping to outside of the European Union will be sold at the Euro or US Dollar price, which does not include the cost of transport. This price does not include the cost of any customs, duties or VAT, all of which will be charged locally upon arrival of goods.

 

 

Lead Times 

 

All lead times correspond to the published lead times on the Mari Lights price sheet or the product page. The lead times are estimated, and products can occasionally become back-ordered or delayed. Custom projects require 8 weeks or more for completion. Lead times are calculated from the date of the receipt of payment.

 

 

Shipping Charges 

 

The price of transport is calculated based on the shipping destination of the order and the size and weight of the product. For shipments to European Union countries, the cost of shipping is included in the price. For all other sales, the cost of shipping is not included in the price and will be charged accordingly. Shipping times are estimated and Mari Lights is not responsible for any delays due to customs procedures or any carrier-related delays.

 

 

Custom Orders 

 

All custom orders need to be placed by contacting Mari Lights directly. Custom orders require a minimum of 8 weeks for production.

 

 

Photography 

 

All efforts have been made to accurately photograph the finishes and colors of products. Slight variances can sometimes occur between photographic representation and the actual product.

 

 

Returns 

 

Mari Lights does not offer refunds. Returns will be accepted within 10 business days for company credit or exchange only. Items must be in original unused condition. Items must be returned within intact, original packaging. There are no returns accepted on sale, clearance or discontinued products or custom orders. These items are considered the final sale. The customer is responsible for all shipping charges incurred.

 

 

Order Cancellations 

 

Cancellations must be made within 5 business days of confirmation of the order. Cancellations of a custom order must be made within 2 business days of confirmation of the order. No cancellations will be accepted after the above grace periods.

 

 

Warranty 

 

Mari Lights will warrant products purchased only by the original purchaser from an authorized reseller or distributor or from Mari Lights directly. Mari Lights warrants that its products will be free from defects in material and workmanship under normal use and service for one year after the date of purchase. Mari Lights reserves the right, before having any obligation under this limited warranty, to inspect the damaged product, and all costs of shipping for inspection shall be borne solely by the purchaser. In order to recover under this limited warranty, the Purchaser must make claim to Mari Lights within 10 business days of the occurrence. Mari Lights, at its option, shall repair or replace the defective unit covered by this warranty. In order to keep this limited warranty in effect, the product must have been handled and used as prescribed. This limited warranty does not cover any damage due to accident, misuse, abuse or negligence.

 

 

 

Damages 

 

All damage claims must be made in writing within 10 business days of receipt of goods. If damage has occurred in shipping, all packaging must be retained by the receiver. Failure to do so may invalidate any claim.